The Guild of Pregnancy and Postnatal Exercise Teachersoffer personal and educational services in the health and fitness industry. This privacy statement outlines our policy and commitment to your Data Security and Privacy.
This policy informs you of what types of information we collect from you, how it is used by us, how we share or don’t share it with others. It also informs you how you can manage the information we hold. In this policy we will be referred to as “we”, “us” and “our”. You should contact us and inform us if you are unsure about anything in this policy and we will be happy to clarify anything for you.
We will always give you the option not to receive any communications from us. Wemaintain an email mailing list via a third-party server, in this case Mail Chimp. These emails are used by us to email newsletters and occasional updates, and promotional content.
The contents of this statement may change from time to time, so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you in our newsletters directly to notify you of these changes. This version and last update of this policy are in effect from the date listed at the end of this policy.
Paid membership
Please be aware that if you are a paid member of The Guild of Pregnancy and Postnatal Exercise Teachers then opting out under this policy may result in a cancellation of your membership. This may mean that you may have to re-subscribe which may involve a new membership fee which will result in a reinstatement fee.
How do I unsubscribe?
If at any time you would like to unsubscribe you can do so by the following methods:
1. E mail us directly at hello@postnatalexercise.co.uk with the words unsubscribe in the subject line.
2. Click the unsubscribe link at the bottom of any mailing to you.
What type of information do we collect?
We collect information about you when you contact us, visit our website, attend our workshops and trainings and contact us directly. We only collect information, which is necessary, relevant and adequate for the purpose you are providing it for.
The type of information we collect varies on whether which category you fall into.
1. A member of the Guild
- Name (including title)
- Address
- Business address
- Phone number (s)
- Date of birth
- Email address
- Website address
- Qualifications
- CPD
- Demographic information
- Preferences and interests
2. A member of the public making any enquiry
- Name (including title)
- Email address
3. A fitness or health care professional attending any of our courses or online education
- Name (including title)
- Address
- Business address
- Phone number (s)
- Date of birth
- Email address
- Website address
- Qualifications
- CPD
- Demographic information
- Preferences and interests
We also collect details of any transactions and customer orders between you and us. These details are held securely and are not passed on to our partners or third parties. These transactions are not stored on our websites and we do not hold your personal financial information.
Our standard practices include using secure third-party payment processors such as Paypal for any online payments to us. Any of your information collected by these secure third-party processors is subject to their own privacy policies. Please ensure that you read these policies before purchasing using their system. By choosing to use this service you agree to take responsibility for your transaction and that we will have no liability in connection with the actions or inactions of these transactions or gathering of data. However, if there is a problem, we will do our best to assist you.
Please note that any information you may send, post or deliver to us, either electronically or otherwise, regardless of whether we have committed not to collect it as part of our standard practices also fall under this policy.
What we do not collect
For the benefit of your privacy and security, we do not collect any of the following information:
- Your bank account details.
- Credit card or debit card numbers.
- Social security numbers.
- Tax identification numbers.
We are committed to ensuring that your information is secure. If you suspect fraud or foul play then please contact us immediately. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, including the choice of our third-party payment monetary processors.
Do we share your information?
Only the information that is necessary for the purpose for which it has been collected will be used. We will always give you the option to withdraw your consent at any time. We will never send you unsolicited ‘junk’ email or communications. We will not share or sell your personal information with anyone else that may send you unsolicited ‘junk’ email or communications.
However, from time to time we may work closely with selected third party partners who help us to provide you with the information, products and services that you request from us or have shown interest in or that we feel we will be helpful to you. In these instances, your consent will be gained before sharing (not selling) this information on. Information will be sent to you in advance so that you have the opportunity to opt into this and choose which information you would choose to share. We will, of course, give you details about these third parties before you make this decision and the option to contact them directly. They will then be able to contact you with marketing information about their products and services.
However, we may from time to time disclose your
information to the following categories of companies or organisations to which
we pass the responsibility to handle services on our behalf: direct marketing
communications agencies and consultants, market research and market analytics
service providers, our legal, tax and other professional advisors.
We take the protection of your date seriously. We will take steps to ensure
that any third-party partners who handle your information comply with data
protection legislation and protect your information just as we do. We only
disclose personal information that is necessary for them to provide the service
that they are undertaking on our behalf. We will aim to make your information
anonymous or use nonspecific data sets wherever possible.
How do we use this information?
Your information may be used in the following ways:
1. Newsletter. This will include promotions, events, products,
services or information which we think may be of interest to you.
2. E mail. We may contact you regarding enquiries you have made to our
services.
How do we use information for the
necessary administration of our business?
There are times when we may process and use your personal information when it
is necessary for us to carry out legitimate business practices. This includes:
1. Website and electronic
engagement. When you visit our website or engage with us
electronically our systems will identify and record when you have received,
opened or engaged with our communications.
Our website and newsletters may contain links to other websites. You should be aware that it is your choice to follow these links if they are of interest to you. Once you have left our site, we do not have any control over how those websites collect and collate your personal data. It is your choice to follow these links and you should be careful as to what information you choose to give these sites. Please read their privacy statement and other relevant policies. We are not held responsible for the protection and privacy of any information which you provide while visiting such sites.
Updating of your information. Sometimes we will request that you update your information. This will be used will be used to make our business safe, effective and efficient. It may include:
1. To inform you of updates to our terms and conditions and policies.
2. To protect your information against
loss, damage, theft or unauthorised access.
This is for network, online and information security purposes.
3. Asking you to verify the information that we hold about you and whether it is accurate and up to date. This is create a better understanding of you as a customer and prevent fraud and give you the opportunity to opt out of our mailing list and newsletter.
4. We will never ask you for updates on any financial transactions we have made in the past. If you were to receive unsolicited information from what appears to be our company, do not give the information and contact us immediately. We never hold your transaction information in our websites.
5. To analyse, evaluate and improve our products and services so that your visit and use of our website, newsletters, and teacher training services are more useful and enjoyable.
6. To analyse and research the market. This may include contacting you with a survey about our services. This allows us to better understand you as a customer and offer you more tailored services that could be of interest to you.
7. We may send you marketing information from time to time after you have purchased a service from us, made a training enquiry or requested information from us.
Our website and social media Facebook may occasionally use
cookies, web beacons, or similar technologies over which we have no control.
These technologies are used to provide you with tailored advertisements to
items and products that you have shown interest when you have been browsing on
ours site and other sites you have visited. Through these methods they may
collect non-personal data such as your browser type, your operating system, web
pages visited, time of visits, content viewed, ads viewed, and other
clickstream data. These advertising service vendors are subject to their own
privacy policies and not ours. You and we hereby agree that we will have no
liability in connection with the actions or inactions of advertisers or
vendors. You should make yourself aware of their policies.
9. If you have asked us not to contact
you for marketing, newsletter or mailing list purposes, we will keep a record
of this on our suppression lists in order to be able to comply with your
request
How long do we keep your information for?
We will
hold personal information in an identifiable format for no longer than is
necessary. If you continue to be a customer or otherwise have a relationship
with us we will continue to hold personal information about you. If we have
obtained your details in connection with a prospective relationship or enquiry,
we will hold that information until you unsubscribe for our mailings.
Once our relationship has ended, we hold your personal information for 6 years
from the date our relationship ends. We hold your personal information for this
period to establish, bring or defend legal claims. Where you have given us your
personal information following a request for information on our products and
services we will hold this information for 1 year and 6 months from the date we
collect that information, unless during that period we form a relationship with
you e.g. you attend one of our courses or renew your membership.
The exceptions to the time periods mentioned above are where:
- The law requires us to hold your personal information for a longer period or delete it sooner.
- Where you have raised a complaint or a service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query.
- You exercise your right to have the information removed (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.
How can you manage the information we hold about you?
As an individual you have the right to:
- Ask for a copy of the information that we hold about you
- Correct and update your information
- Withdraw any consent you have previously given us
- Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information
- Object to us using your personal information (where we rely on our business interests to process and use your personal information). Provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object.
Our agreement
By choosing not to unsubscribe you are consenting to communicating with us and recognising that our policies and terms and conditions may change from time to time. You understand that not all computer networks are secure but that we will do our best to protect any personal data you have given us. You agree to hold us not responsible for any non-intentional loss of or access to electronically exchanged and stored information in instances. We also reserve the right to change, close or sell our business including our website.